Service
Processing control walkthrough
Walk a live claims application from first notice to settlement and test whether the stated controls actually operate on the file.
Ask about this review
A procedure manual is not evidence. We sit with the processing path — FNOL, assessment, approval, payment — and ask what the file itself shows at each gate.
The walkthrough is financial in purpose: we care about the controls that protect the amount, the payee, and the decision to pay. System screenshots without a signed approval trail are recorded as gaps, not as comfort.
The report maps each control to the application papers we actually saw, so internal audit can reuse the work.
On the engagement
- End-to-end walkthrough of a small set of live files
- Comparison of stated gates to papers on file
- Segregation-of-duties notes where the same person assessed and approved
- Practical control fixes ranked by effect on the settlement figure